FAQs
About Our Products
What makes Inca Origins products unique?
Inca Origins products combine Peruvian heritage, natural fibres and contemporary design to create timeless pieces for the home and wardrobe. From table runners, placemats and cushions to handbags, trousers and home accessories, each item is inspired by Andean craftsmanship and made with care, giving every piece its own character, story and quiet elegance.
Are all Inca Origins products handmade?
At this stage, every Inca Origins piece is entirely handmade, reflecting the care, skill and authenticity of traditional craftsmanship. As the brand grows, selected products may incorporate some machine-assisted processes; however, manual artisanship will remain at the heart of our production to preserve the uniqueness, quality and sustainable essence of each piece.
What materials are used in Inca Origins products?
We use a variety of natural materials, including sheep wool, alpaca wool, and junco, all sourced and processed through sustainable practices. These materials are selected for their quality and environmental benefits.
Purchasing and Orders
How can I place an order?
You can place an order directly through our website for individual items. For wholesale, larger orders, or customisations, please contact us at contact@incaorigins.com.au.
What payment methods do you accept?
We accept several payment methods including major credit cards and PayPal. All transactions are secure and encrypted.
Do you offer international shipping?
Yes, we offer international shipping. Please be aware that international customers are responsible for all duties, taxes, and additional charges. These are not included in our prices. More details can be found in our Shipping Policy. We run special promotions for our subscribers, so stay tuned for exclusive deals.
How are duties, taxes, and charges handled for international orders?
International customers are responsible for all duties, taxes, and charges. These fees are not included in our prices. If a shipment is refused, customers bear the cost of returning the package. We do not mark orders as gifts to bypass customs fees. Contact us at contact@incaorigins.com.au if we do not currently ship to your country.
How long will it take to get my orders?
We dispatch orders on business days, excluding weekends and public holidays, typically within 3 days of order placement. Once dispatched, anticipate 1-4 business days for express and 2-8 business days for standard delivery, depending on your location. Delivery details will be provided in your confirmation email.
After Your Purchase
What is your return policy?
Returns are accepted within 14 days of you receiving your products. They require to be in their original condition. Our return policy is in line with Australian Consumer Law. More details can be found in our Return Policy.
Any question?
You can contact us through our contact page! We will be happy to assist you.
Can I visit your showroom?
Yes, visits to our showroom are by appointment. Please contact us at contact@incaorigins.com.au to schedule your visit.
How do I care for my Inca Origins products?
Care instructions vary:
- Junco products: Gently hand wash with a soft brush and eco-friendly soap; dry in shade.
- Frazadas and cushions: Professional dry cleaning recommended; for minor spills, spot clean with a damp cloth and natural soap. Regular airing and gentle brushing maintain freshness.
- More detailed care instructions are provided with your products.
Customisations and Special Requests
Do you offer customisation for products?
We offer customisations for junco bags and can source specific colours for frazadas and cushions. For upholstery and other detailed customisations, please contact us to discuss your needs.
How can I get help with more specific inquiries?
For more detailed assistance, please contact us at contact@incaorigins.com.au. We are here to help with any questions or special requests.
Commitment to Fair Trade
Is Inca Origins a fair trade company?
Yes, we are committed to fair trade practices. We work directly with artisans, and with partners that promote a voluntary and fair trade relationship between producers and consumers. In addition, the animals that provide the raw material live in conditions of well-being, and free from suffering.